Privacy Policy
This policy explains how SNR Interactive collects, uses, shares and keeps personal data when you play our games, including Love: Fall in Death, visit our websites (snrinteractive.com and its subdomains), subscribe to our newsletter or contact us. It also explains your rights and how to use them.
1. Who we are and how to contact us
The data controller is SNR INTERACTIVE OYUN FİLM YAPIMCILIK A.Ş. ("SNR Interactive", "we", "us"), a company registered in Türkiye.
SNR INTERACTIVE OYUN FİLM YAPIMCILIK A.Ş.Çifte Havuzlar Mah. Eski Londra Asfaltı Cad. Kuluçka Mrk. A1 Blok No:151/1C İç Kapı No: B34
Esenler, İstanbul, Türkiye
For any question or request about personal data, email support@snrinteractive.com with "Privacy" in the subject line, or write to the address above.
2. What data we collect and how
We collect as little personal data as we can. We do not run our own player account system, and the game does not ask for your name, address or payment details. Purchases are handled entirely by the store you buy from.
2.1 Account data from the platform you play on
When you start the game, it signs in through the platform you play on. Depending on that platform, the game receives:
- Epic Games account (Epic Account Services): your Epic account ID and display name, after you agree to share them on the consent screen.
- Steam: your Steam ID, provided by the Steam client, so that achievements are unlocked on your Steam account.
- PlayStation and Xbox: the platform account identifier the console provides, used for trophies and achievements.
The game uses this data on your device to sign you in and to record achievements on the same platform. We do not copy it to our own servers.
2.2 Game progress and settings
Your save data and settings (for example language, subtitles and volume) are stored on your device. If you use your platform's cloud save feature (for example Steam Cloud), your save data is stored by that platform under its own privacy policy. We do not run our own save servers.
2.3 Streamer Mode (optional Twitch or Kick chat voting)
Streamer Mode is optional and off by default. If you turn it on, you enter your Twitch or Kick channel name. You do not sign in to Twitch or Kick, and the game does not ask for or store any password or access token. The game then reads that channel's public chat and counts viewers' vote messages (such as "1", "2" or "3") to count votes during choices. Votes are counted on your device. Chat messages and viewer names are not stored after a vote and are not sent to us.
2.4 Newsletter
If you subscribe on our website or in the game, we collect your email address. Subscription uses double opt-in: you are added only after you click the confirmation link we email you. Our newsletter provider also records the date of sign-up and confirmation, and basic information about how emails are opened and clicked.
2.5 Support and other emails
If you email us, we receive your email address, your message and anything you choose to attach (for example screenshots or log files).
2.6 Website visits
Our websites do not use analytics, advertising or tracking cookies. When you visit, our hosting provider processes technical data such as your IP address, browser type and the page requested in order to deliver the page and protect it from abuse.
2.7 Diagnostics
To find and fix technical problems and improve the game, the game may collect anonymous technical and diagnostic data, such as device model, operating system, graphics hardware, game version and error logs. This data is collected through the analytics tools of Unity, the game engine we use. It is not linked to your name, email address or platform account, and it is never sold.
3. Why we use it and our legal bases
We process personal data under the EU and UK General Data Protection Regulation (GDPR) and Türkiye's Personal Data Protection Law No. 6698 (KVKK).
| Purpose | Data | Legal basis |
|---|---|---|
| Signing in through your platform and recording achievements | Platform account ID, display name | Performance of a contract: providing the game you bought (GDPR Art. 6(1)(b); KVKK Art. 5(2)(c)) |
| Streamer Mode chat voting | Channel name; chat vote messages, processed on your device only | Performance of a contract, for a feature you choose to turn on (GDPR Art. 6(1)(b); KVKK Art. 5(2)(c)) |
| Sending the newsletter | Email address, sign-up and confirmation records | Your consent, which you can withdraw at any time (GDPR Art. 6(1)(a); KVKK Art. 5(1)) |
| Answering support and privacy requests | Email address, message, attachments | Our legitimate interest in helping players, and our legal obligations for rights requests (GDPR Art. 6(1)(c) and (f); KVKK Art. 5(2)(ç) and (f)) |
| Finding and fixing technical problems in the game | Anonymous technical and diagnostic data | Our legitimate interest in keeping the game working well (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)) |
| Delivering and protecting our websites | IP address, browser data, requested page | Our legitimate interest in running a secure website (GDPR Art. 6(1)(f); KVKK Art. 5(2)(f)) |
| Meeting legal obligations, such as tax, accounting or a lawful request from an authority | Only the data the obligation requires | Legal obligation (GDPR Art. 6(1)(c); KVKK Art. 5(2)(ç)) |
We do not sell personal data, use it for targeted advertising, or make decisions about you based solely on automated processing.
4. Who we share it with
We share personal data only with the service providers below. They process it for us under contract or under their own terms.
- Platform and store providers (Epic Games, Valve/Steam, Sony Interactive Entertainment, Microsoft/Xbox): they run your account, purchases and achievements. Each handles your data under its own privacy policy.
- Twitch and Kick, only if you use Streamer Mode: the game connects to their chat service.
- Kit (formerly ConvertKit, United States), our newsletter provider: stores subscribers' email addresses and sends our emails.
- Unity Technologies (United States), the maker of our game engine: processes the anonymous technical and diagnostic data described in section 2.7.
- Cloudflare, Inc. (United States): hosts our websites and protects them from attacks.
- GoDaddy, our email hosting provider: stores emails sent to and from our addresses.
- Authorities or courts, if the law requires it.
The following parts of snrinteractive.com load content from other companies, which may receive your IP address when the page loads: Google Fonts (Google LLC), the trailer player (YouTube, Google LLC, privacy-enhanced mode) and the Steam store widget (Valve Corporation). The studio site, studio.snrinteractive.com, loads no third-party content.
5. How long we keep it
| Data | How long |
|---|---|
| Platform account data, save data and settings | Stored on your device or by your platform. We do not keep a copy. Uninstalling the game and deleting its save files removes the data from your device. |
| Streamer Mode channel name | Stored in the game settings on your device until you change it or disconnect. |
| Newsletter email address | Until you unsubscribe, which you can do through the link in every email. Unconfirmed sign-ups are deleted after 30 days. |
| Support and privacy emails | 2 years after the matter is closed, then deleted. Records of rights requests may be kept longer where the law requires it. |
| Anonymous technical and diagnostic data | Kept only as long as needed to fix problems and improve the game. Because it does not identify you, we cannot link it to a deletion request. |
| Website technical logs (hosting provider) | Kept for a short period for security and then deleted, under Cloudflare's retention rules. |
6. Your rights and how to use them
Depending on where you live, you may have the right to:
- find out whether we hold personal data about you, and get a copy of it;
- have inaccurate data corrected;
- have your data deleted;
- restrict or object to how we process it;
- receive your data in a portable format;
- withdraw your consent at any time, for example by unsubscribing from the newsletter;
- under KVKK Article 11, learn the purpose of the processing, know the third parties your data is shared with, and claim compensation for damage caused by unlawful processing.
How to make a request: email support@snrinteractive.com with "Privacy request" in the subject line, or write to our postal address. Tell us what you are asking for and which email address, platform account or channel name it concerns, so we can find the data. We may ask for more information to confirm that the request comes from you.
Response time: we reply within 30 days. If a request is complex, we may extend this as the law allows and will tell you why. Requests are free of charge.
Data held by platforms: data held by your platform (for example your Epic, Steam, PlayStation or Xbox account) is controlled by that platform. You can manage it in your account settings there, and we can help you find the right place.
Complaints: you can complain to the data protection authority in your country. In Türkiye, this is the Personal Data Protection Authority (Kişisel Verileri Koruma Kurumu, kvkk.gov.tr). We would appreciate the chance to resolve your concern first.
7. Cookies and similar technologies
Our websites do not set cookies for analytics, advertising or tracking. snrinteractive.com stores your chosen language in your browser's local storage so the page opens in that language next time. Our hosting provider may set a strictly necessary security cookie to block automated attacks.
8. International transfers
Some of our providers (Kit, Cloudflare, Unity, GoDaddy and the platform providers) are based outside Türkiye and the European Economic Area, mainly in the United States. Where data is transferred, we rely on the safeguards the law requires, such as the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework, and, for transfers from Türkiye, the transfer mechanisms in KVKK Article 9.
9. Security
We limit the data we collect, keep most game data on your device, use providers that encrypt data in transit, and restrict access to our email and newsletter accounts to staff who need it. No system is completely secure. If a breach affects your personal data, we will notify you and the authorities as the law requires.
10. Children
Love: Fall in Death is rated for players aged 16 and over (PEGI 16) and is not intended for children. We do not knowingly collect personal data from children under 16. If you believe a child has given us personal data, for example by subscribing to the newsletter, contact us and we will delete it.
11. Changes to this policy
We will update this policy when our games, websites or providers change. The date at the top shows when it last changed. If we make a significant change, we will announce it on this page and, where appropriate, in the game or newsletter.